Your information,handled with care.

This explains what ruvori (the website ruvorioffical.com, the ruvori app and its delivery tracking) collects, why, who helps us run it, and how to delete your account. Last updated: 16 October 2026.

Who we are

ruvori is a fashion brand from Kampala, Uganda. Questions about your information: WhatsApp +256 772 762 530 or email uriaheleutherius@gmail.com.

What we collect

Your account: your email address. Your password is handled by Google Firebase; ruvori never sees or stores it.
Your profile and member card: name, member number, mobile number, language, city and area, the look you chose, and your identity plan (areas, level, morning and alarm times). A delivery pin (GPS) only if you choose to add one.
Your identity journey: your daily tasks, what you ticked and the answers you wrote, so it follows you to a new phone. Photos you take as proof for a task stay on your phone and are not uploaded.
Squads (if you join one): the friends in your Squad see your first name, how many of today's tasks you've finished, your streak and the areas you work on. They never see your answers or photos. A nudge from a friend reaches you as a notification.
The Money tool (optional): the savings goals, amounts and spending notes you type in, saved to your account so they follow you to a new phone. Only you can see them, not even our team. It is not connected to any bank or mobile money account.
ruvori Black: your membership (free week, weekly or monthly), its start and end dates and when we recorded your payment. If you tap "Save me one" on a sold-out piece, that piece and your member number, so we can hold it for you.
How the app is used: the day you last opened the app and whether you use Money or Squads (never what you wrote or saved in them), so we can see which features help people.
Orders: the items, prices, totals, your chosen payment method, the delivery place and pin, your phone number and a 4-digit delivery code.
Delivery tracking: while your order is on the way, the boda rider's phone shares the rider's location. Sharing stops when the delivery is complete.
Notifications (if you turn them on): a delivery address for notifications from your phone, your reminder times, and how many of today's tasks are left, so reminders arrive at the right moment.
Try on with camera: the camera picture is processed on your phone only. Nothing is recorded or sent.
The website: enquiries go straight to our WhatsApp or email. If you join the drop list, your email address is kept by ruvori on our own server (hosted on Cloudflare) so we can tell you about drops. We email you once to confirm it, and you can unsubscribe at any time. Until 9 November 2026 the list was kept by MailerLite, so older sign-ups may still be there.

Why we use it

To run your account and bring your profile and journey back when you sign in on another phone.
To take, deliver and track your orders, and to contact you about them.
To send the notifications you switched on (tasks, reminders, drops, Club discount, order updates, and when your ruvori Black membership is ending).
To run ruvori Black, Squads and the Money tool.
So our team can check a member card when it is scanned.

We do not sell your information, we do not show ads, and we do not use advertising or tracking tools.

Who helps us run it

Google Firebase: accounts and the database (orders, profiles, journeys).
Cloudflare: hosting of the website and app, the notification server and stored photos and videos.
WhatsApp: when you send us an order or a message.
Resend: sends the confirmation email from hello@ruvorioffical.com when you join the drop list.
MailerLite: the older drop list (people who joined before 9 November 2026), until it is closed.
Map and try-on files: the delivery map is drawn with OpenFreeMap, and the try-on downloads its face-finding model from Google; these see only the request, not your account.
Your boda rider: sees your first name, phone number, delivery place and pin for your delivery only.

How long we keep it

Your account, profile and journey are kept until you delete your account. Orders and ruvori Black membership payments are kept as long as we need them for our sales and tax records. The rider's live location is only used during the delivery.

Your choices and rights

Turn notifications or daily reminders off at any time in the app (Club › Settings).
A delivery pin and your location are always optional.
Under Uganda's Data Protection and Privacy Act, 2019 you can ask us what we hold about you, ask us to correct it, or ask us to delete it. Message us using the contacts above.

Delete your account

In the app: Club › Settings › Delete my account, then confirm with your password. This deletes your login, your profile and member card, your whole identity journey, your Money records and your "Save me one" list, and takes you out of your Squads (Squads you started are deleted), straight away.

Without the app: send "Delete my account" with the email you signed up with to WhatsApp +256 772 762 530 or email us. We delete it within 30 days and confirm when it's done.

Orders you already placed and the dates of a paid ruvori Black membership stay with ruvori for our sales records; ask us if you want those removed as well.

Keeping it safe

Information travels encrypted (https). Only you can read your own orders, profile, journey and Money records; only the ruvori team can see orders to deliver them. Your password is never stored by us.

Children

The ruvori app is not for children aged 5 and under. Children aged 6 to 17 should use it with the permission of a parent or guardian, and orders should be placed and paid for by an adult. A parent or guardian can contact us at any time to see, correct or delete their child's information (see "Delete your account" above).

Changes

If this policy changes, we update this page and the date at the top.